Frequently Asked Questions

Neural Calm is a complete personalised nervous system regulation system. It combines an intelligent wearable band tracking your biometrics 24/7, a life-aware AI app turning data into personalised insight, a patented natural supplement programme, and a dedicated human coach. Together these four components work continuously to help you feel calmer, think more clearly, and manage stress more effectively.

Neural Calm is a wellness system, not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have a diagnosed anxiety disorder, depression, or other mental health condition, Neural Calm may complement existing care — but should not replace professional medical advice or treatment.

Neural Calm is designed for adults who want to proactively manage stress, improve nervous system resilience, and feel calmer in daily life. It serves individuals, families, workplace teams, schools, and community programmes. The supplements are not currently formulated for children under 18.

Most wellness tools are passive — they give you content or data and leave you to figure out the next step. Neural Calm is active. It combines objective biometric measurement, AI-powered pattern recognition, evidence-based nutritional support, and human coaching into one integrated system. You don't have to interpret your own data or decide what to do — we do that with you.

The system is most powerful when all four components work together — but you can start with any element. The supplements can be purchased standalone. The Essentials plan includes the Band, App, and supplements. The Complete plan adds dedicated human coaching. We recommend the Complete programme for best results.

All Neural Calm supplements are formulated from natural, clinically-studied ingredients at evidenced dosages. GMP-certified manufacturing, third-party tested for purity and potency, free from artificial additives and common allergens. Consult your healthcare provider if you have underlying conditions or take prescription medication.

Adaptogens build to full effect over 6–8 weeks of consistent use. Most users notice improved sleep quality and reduced stress reactivity within 2–4 weeks. L-Theanine can have an acute calming effect within 30–60 minutes. The app tracks your Calm Score so you can see objective progress over time.

Yes. Mind Body Regulation is available as a standalone monthly subscription at £35/month or a one-off purchase at £39. However, supplements work most effectively as part of the full programme where dosing can be personalised to your biometric data by your coach.

Yes. All Neural Calm supplements use plant-based cellulose capsules and are 100% vegan. They are also gluten-free, dairy-free, soy-free, and free from artificial colours, flavours, and preservatives.

UK orders dispatched within 1 business day, typically arriving in 2–3 working days via tracked delivery. The Complete programme starter kit (Band + first supplement supply) ships together. Monthly supplement subscriptions auto-dispatch on your renewal date.

Currently Neural Calm ships within the UK and Republic of Ireland. EU, US, Canadian, and Australian shipping expands in 2025. Join our waiting list via the contact form to be notified.

30-day Calm Guarantee: if unsatisfied for any reason in the first 30 days, contact us for a full refund. The Band carries a 12-month manufacturing warranty and 30-day change-of-mind return window (unused, original packaging).

Your biometric data is end-to-end encrypted (AES-256), processed on-device where possible, stored in ISO 27001-certified data centres. Fully GDPR and HIPAA compliant. Your data is never sold and never used for advertising. One-tap full data deletion is available at any time.

Yes. iOS 15+ and Android 11+, feature-equivalent on both platforms. A web dashboard is available for desktop access to trends, reports, and coach messaging.

The PPG sensor achieves ±2ms accuracy for RMSSD HRV, validated against Holter monitor benchmarks. The EDA stress sensor is calibrated to medical-grade standards. Motion artifact correction uses the accelerometer to flag any time windows where data quality may be affected.

5 days of continuous monitoring on a single charge. The Band charges wirelessly in approximately 60 minutes. You'll receive a low-battery notification in the app when charge drops below 20%.

Yes. The Neural Calm Band is water-resistant to 5ATM (50 metres), making it safe for swimming, showering, and water sports. We do not recommend deep diving or high-pressure water activities.

Every Complete programme member is matched with a dedicated Neural Calm coach — a trained human professional who reviews your data weekly, sends insights through the app, and holds a live 1:1 session with you each week. You can message your coach on-demand at any time. This is genuine human support, not AI-generated advice.

During sign-up you complete a brief lifestyle and goals questionnaire. Our matching system pairs you with the coach whose expertise, communication style, and experience best aligns with your profile. Matching typically takes 24–48 hours after sign-up.

Yes, at any time and for any reason. Simply contact our team or request a change in the app. We want the coaching relationship to feel right — there's no limit to how many times you can request a change.

Yes. Cancel in the app or by contacting our team. No cancellation fees, no minimum terms. If cancelling within 30 days of your first order, you're entitled to a full refund under our Calm Guarantee.